Refund Policy

Last updated: 01 August 2026

1. General Policy

Because fireworks are hazardous goods, they cannot be returned or exchanged once they have been delivered and accepted. This restriction is imposed by transport and safety regulations, not by us. We do, however, replace or refund any item that arrives damaged, missing or incorrect.

2. When You Are Eligible

• The parcel arrived visibly damaged, wet or tampered with
• An item listed on your invoice is missing from the parcel
• You received a different product from the one you ordered
• An item is defective or has a manufacturing fault

3. When You Are Not Eligible

• The product was used, lit or partially consumed
• Damage was caused by improper storage after delivery
• The claim was raised more than 24 hours after delivery
• You simply changed your mind after the parcel was dispatched

4. How to Raise a Claim

1. Photograph the parcel before opening it if the packaging looks damaged.
2. Message us on WhatsApp within 24 hours with your order number and the photos.
3. Our team verifies the claim against the packing list, usually the same day.
4. We arrange a replacement in the next dispatch, or issue a refund if you prefer.

5. Refund Timelines

Approved refunds are processed within 5–7 working days to the original payment method. Bank processing may add a further 2–3 working days depending on your bank.

6. Cancellation Before Dispatch

You may cancel any order free of charge before it is dispatched. Message us with your order number and the full amount is released immediately — no cancellation fee applies.

7. Need Help?

Contact our support team on WhatsApp or call 93456 40626.